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FAQ'S

TRACKING & DELIVERY

Can someone else receive my order on my behalf?

Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Identity Card).

When can I cancel the order without taking any fees for shipping?

You can cancel the order before processing for pickup delivery, after that you can’t cancel the order you have to ask for return and fees will be deducted from the full amount.

I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

Of course! Call the carrier back to schedule a delivery time.

Do you deliver to multiple addresses?

We only deliver to the address specified on the order. For multiple addresses delivery, you will have to do a different transaction.

Can I book a preferred delivery time?

Yes you can; simply inform the carrier about the preferred delivery time when they contact you.

Can I change my delivery address after I've placed my order?

No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery.

I have other questions about returns, refunds and cancellations. Who can I call?

Please send us an email or get in touch with us on our social media channels.

If I decide I don't want my order when it's being delivered, can I return it directly to your delivery partner?

No. You should visit the website to ask for return and the carrier will schedule a pick-up time.

I paid for my order by Cash on Delivery. Can I return the products and get a cash refund?

No, you cannot receive cash refund. If you have made a cash payment, you will be asked to fill out a form in the website with your IBAN bank account or it will be credited to your E-wallet.

If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?

If you've paid by Credit or Debit Card, here's how long it will take:

  1. 3-5 business days to receive your returned items.
  2. 2 business days to perform a quality check and issue the refund.

Your bank or card issuer may take an additional 15 business days to process the transaction.

Can I exchange my purchase for another product?

No, you cannot exchange a purchase for another product.

Are there products I cannot return online?

Yes, you cannot return lingerie, underwear and items that have been used.

What is your returns policy?

We will accept returns on your purchases if:

  • You have purchased it within the last 7 days.
  • You have the original invoice.
  • The item has not been used in any way.
  • The item is not damaged.

You will receive a refund if:

  • The item has a manufacturing defect.
  • If a wrong item was delivered.
  • You cancel your order before the delivery time.

Our crew can take 3-5 business days to collect your returns. If you've paid by Credit or Debit Card, your refund will be credited back to your card or account within 2-15 days, depending on your bank.

What is your policy on returns?

We do not accept:

  • Products damaged by misuse or showing signs of wear, even if they are still under warranty.
  • Products that have been used, altered, assembled or installed, unless they are defective.
  • Lingerie, underwear, disposable items and products if their packaging has been opened. Of course, we will take back defective products.
  • Toiletries and perfumes.
  • Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging. (Unless these products have their tags and not used).
  • Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.
  • Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service, which means that you will need to return the product first and purchase what you wish instead).
  • Please return your products in their original packaging, within 7 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order.

RETURNS PROCESS

I just cancelled an order. When will I get my refund?

We will first carry out a quality check of the products. The refund will be processed after approval.

I just returned my order. When will I receive my refund?

Here's how long it will take:

  1. 3-5 business days to receive your returns.
  2. 2 business days to perform a quality check and issue the refund.
  3. 15 days to transfer the amount.

When will you pick up the products I want to return?

Kindly contact the carrier to organize a pick up.

Will you still accept a return if I've discarded the packaging?

Can I book a return online?

Yes, you can make your return online in a few easy steps:

  1. Go to the Order History page in your My Account section.
  2. Click on the order from which you want to return products.
  3. Select the specific products you want to return.
  4. Click ‘Return selected items’.
  5. Receiving an approval form us.

After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over.

Please do check our returns policy first to know which products you can return.

How do I return an order?

You can return your products by requesting a return online:

  1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
  2. Please print the email and attached with the returned items.
  3. Wrap and seal your products in their original packaging.
  4. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
  5. We’ll check your returns and credit your refund to your card or bank account.

Don’t forget to check our returns policy for a list of products that you cannot return.

MY ACCOUNT

Is my account and payment information secure?

Your account, Credit Card and Debit Card information are secured by best-in-class 256-bit SSL encryption.

To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and HomeCentre.com happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures.

SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Credit Card or Debit Card number and card expiry date when placing an order.

How do I change my billing address? Depends on the process and design we have sent you.

To change your billing address:

  1. Sign in to your Beitcom.com account
  2. Go to the My Account section
  3. Click on the Address Book tab on the right of the page
  4. Click on the 'Add a New Address' link at the top of the page
  5. Make your changes and save your new billing address

How do I change my payment details? Depends on the process and design we have sent you.

To add, delete or change your Credit or Debit Card details, follow these easy steps:

  1. Sign in to your Beitcom.com account
  2. Go to the My Account
  3. Click on the Payment link
  4. Add or delete Credit or Debit Cards as needed, and select your default payment card.
  5. I forget my password?
    1 - Write your email.
    2 - Click to rest password.
    4 - You will receive an email to rest your new password.

How do I change my password? Depends on the process and design we have sent you.

To change your password, follow these easy steps:

  1. Sign in to your Beitcom.sa account
  2. Go to the My Account section
  3. Go to your Profile page
  4. Click on Change Password
  5. Enter your current and new password (something secure that's easy to remember), and confirm it
  6. Hit the 'Save Changes' button

Can I change my email address? Depends on the process and design we have sent you.

You will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account

How do I create an account? Depends on the process and design we have sent you.

You can set up your Beitcom.com account in two easy ways - either from our Sign Up page or with your Facebook profile.

To set up your account using our register page, simply follow these steps:

  1. Click 'registration' at the top of the page
  2. Click 'Sign Up' from the drop-down box
  3. Enter your first/last and email address
  4. Create a password and confirm it
  5. Click 'Create Account Now'

To set up your account with your Facebook profile, follow these steps:

  1. Click 'Sign In' at the top of the page
  2. Click 'Sign In with Facebook'
  3. Click sign in with Gmail.
  4. Click 'OK' on the permissions dialog box that appears on your Facebook page
  5. HomeCentre.com will use your Facebook details to create your Beitcom.sa account.

You’re good to go. Start shopping!

ORDERS

I was disconnected from the Internet while my order was being processed. How do I complete my order?

If a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again.

If you need any help along the way, give us a call on (number), Sunday to Thursday, TBO, so we can talk you through it, or email.( as discussed with Majed, products you have seen should appear to all signed customer. He can go to this page and pick what he has selected.

How do I cancel my order?

It’s easy. Here’s what you need to do.

If you’ve signed in to your account:

  1. Go to the my orders page in your My Account section
  2. Click on the order from which you want to cancel products
  3. Click ‘Cancel order’

If you’re a guest user: tell now every customer should login.

Can I place an order for a product that's out of stock?

We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

Can I place an order without opening an online account?

You have to open an online account to place an order.

Can I place an order over the phone?

we only accept orders placed through the Beitcom.sa website or apps.

How do I order products online?

  1. Find the items you want to buy by searching for them or by browsing our category.
  2. Add these items to your cart icon with the 'Add to cart' button.
  3. Click your mini-cart from the right of the screen and hit the 'Checkout Now' button.
  4. Enter your shipping information and click the 'Ship to this Address' button.
  5. Enter your payment information and click the 'Continue' button.
  6. Review your order and place it using the 'Place Your Order' button.

If you need any help along the way, give us a call on (number),Sunday to Thursday, 9:00 AM to 10:00 PM.

SHIPPING

What if I am not at home when my order arrives?

You can call the carrier to reschedule a convenient delivery date and time.

When will I receive my order?

The carrier will call you to confirm a delivery date and time.

PAYMENTS

Can I place an order online without a Credit or Debit Card?

Yes, you can. Choose the Cash on Delivery option when you place your order, and pay by cash when it is delivered.

How can I pay for my order?

We accept:

1. Credit and Debit Cards

2. Cash on Delivery.

WARRANTY

What is your policy on warranties?

Warranty is available only on products with a supplier’s warranty. Please refer to the warranty on each product individually.